Shipping policy
At MARLIFE, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping policy to ensure you enjoy a transparent and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your seafood products efficiently to minimize waiting time and ensure you receive your fresh goods as promptly as possible. Please note that orders placed on weekends or New Zealand public holidays will be processed on the next working day.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Our standard international shipping service generally takes7–14 business days for delivery. The actual delivery time may vary slightly depending on destination country, local logistics efficiency, peak shipping seasons, and customs clearance progress.
For customers with urgent needs, we provide an expedited rush shipping option at checkout for faster delivery.
3. Shipping Cost & Transparent Pricing
All shipping fees are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged solely by your local customs authorities. These additional fees are the recipient’s responsibility.
We highly recommend all customers check their local import regulations, tax standards, and relevant policies before placing an order to avoid unexpected additional costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a premium seafood supplier, we adopt professional, high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our customized packaging is designed to resist extrusion, collision, and temperature changes during long-distance transit, fully protecting the freshness and integrity of your seafood products.
For high-value orders, we support optional shipping insurance that can be selected directly at checkout, providing extra protection and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
We suggest all customers carefully inspect the outer package and goods upon delivery. If you receive packages with obvious damage, leakage, or severe deformation caused by transit, please take clear photos of the damaged items and packaging, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please notify our support team within48 hours of delivery with valid photos and videos. We will verify the problem promptly and provide targeted solutions including returns, exchanges, or compensation services.
7. Customer Shipping Support
Our professional customer service team is always available to assist you with any questions regarding order processing, shipping status, customs clearance, delivery delays, and after-sales issues. Feel free to contact us anytime for fast and professional guidance.
MARLIFE team is constantly optimizing our logistics and shipping system to provide faster, safer, and more reliable delivery services for global seafood lovers. Thank you for trusting and supporting us!
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your seafood products efficiently to minimize waiting time and ensure you receive your fresh goods as promptly as possible. Please note that orders placed on weekends or New Zealand public holidays will be processed on the next working day.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Our standard international shipping service generally takes7–14 business days for delivery. The actual delivery time may vary slightly depending on destination country, local logistics efficiency, peak shipping seasons, and customs clearance progress.
For customers with urgent needs, we provide an expedited rush shipping option at checkout for faster delivery.
3. Shipping Cost & Transparent Pricing
All shipping fees are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged solely by your local customs authorities. These additional fees are the recipient’s responsibility.
We highly recommend all customers check their local import regulations, tax standards, and relevant policies before placing an order to avoid unexpected additional costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a premium seafood supplier, we adopt professional, high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our customized packaging is designed to resist extrusion, collision, and temperature changes during long-distance transit, fully protecting the freshness and integrity of your seafood products.
For high-value orders, we support optional shipping insurance that can be selected directly at checkout, providing extra protection and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
We suggest all customers carefully inspect the outer package and goods upon delivery. If you receive packages with obvious damage, leakage, or severe deformation caused by transit, please take clear photos of the damaged items and packaging, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please notify our support team within48 hours of delivery with valid photos and videos. We will verify the problem promptly and provide targeted solutions including returns, exchanges, or compensation services.
7. Customer Shipping Support
Our professional customer service team is always available to assist you with any questions regarding order processing, shipping status, customs clearance, delivery delays, and after-sales issues. Feel free to contact us anytime for fast and professional guidance.
MARLIFE team is constantly optimizing our logistics and shipping system to provide faster, safer, and more reliable delivery services for global seafood lovers. Thank you for trusting and supporting us!